At Cheap Cycle Saddle Store, we’re as committed to smooth transactions as you are to smooth rides. Here’s everything you need to know about getting your gear and our straightforward return policy.

Shipping Information

Order Processing

We pedal fast to get your order out the door:

  • Processing time: 1-2 business days
  • Shipping methods:
    • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days delivery)
    • Free Shipping: Available on orders over $50 via EMS (15-25 business days delivery)

International Riders Note: We ship worldwide (excluding some remote areas and parts of Asia). Customs fees may apply and are the customer’s responsibility.

Our Return Promise

We accept returns and exchanges within 15 days of delivery. Your items must be:

  • In original, unused condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Grips & Handlebar Tape (once installed or removed from packaging)
  • Saddles showing signs of use or mounting
  • Custom or special order components
  • Any item not in original condition

How to Return an Item

Step 1: Submit Your Request

Email our Rider Support team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template:
Subject: Return Request for Order #[Order Number]

Hello Cheap Cycle Saddle Team,

I would like to request a [return/exchange] for my order #[Order Number].
Item(s) to return: [Product Name, Size/Model]
Reason: [Please specify]

I understand I will be responsible for return shipping costs unless the item arrived damaged or incorrect.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Authorization

Our team will respond within 2 business days with:

  • Return authorization number
  • Return shipping address
  • Special instructions if needed

Step 3: Ship Your Return

Package the item securely with all original packaging and include:

  • Return authorization number clearly visible
  • Copy of your order confirmation or packing slip

Pro Tip: Use a trackable shipping method – you’re responsible for the item until it reaches us!

Refund Process

Once we receive and inspect your return:

  • Timing: 3-5 business days after we receive your return
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Item price minus original shipping costs (unless return is due to our error)

Exchange Process

  • We’ll ship your replacement once we receive your return
  • For higher-priced items: You’ll pay the difference
  • For lower-priced items: We’ll refund the difference

Return Shipping Costs

You’re responsible for return shipping unless:

  • We sent the wrong item
  • The item arrived damaged
  • The item was defective

In these cases, we’ll provide a prepaid return label or reimburse reasonable shipping costs.

Damaged or Incorrect Items?

If your gear arrived damaged or wrong, contact us immediately at [email protected] with photos. We’ll make it right with priority processing.

Still Have Questions?

Our Rider Support team speaks fluent cyclist and is happy to help:

  • Email: [email protected]
  • Mail: Cheap Cycle Saddle Store, 3629 Whitman Court, New Haven, US 06511

Now that the paperwork’s sorted… back to the important stuff – riding!

– The Cheap Cycle Saddle Crew