Last Updated: [Insert Date]

At Cheap Cycle Saddle Store, we stand behind our components like a cyclist stands on their pedals. While we’re confident you’ll love your new gear, we understand that sometimes adjustments are needed. Here’s our straightforward returns and exchanges policy to keep your ride smooth.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original, unused condition
  • In the original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned:

  • Grips & Handlebar Tape (once installed or removed from packaging)
  • Saddles with signs of use or mounting
  • Custom or special order components
  • Any item not in its original condition

How to Initiate a Return or Exchange

Follow these steps to get your return rolling:

Step 1: Submit Your Request

Email our Rider Support team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template

Subject: Return Request for Order #[Order Number]

Body:
Hello Cheap Cycle Saddle Team,

I would like to request a [return/exchange] for my order #[Order Number].
Item(s) to return: [Product Name, Size/Model]
Reason: [Please specify]

I understand I will be responsible for return shipping costs unless the item arrived damaged or incorrect.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Authorization

Our team will respond within 2 business days with:

  • Return authorization number
  • Return shipping address
  • Special instructions if needed

Step 3: Ship Your Return

Package the item securely with all original packaging and include:

  • Return authorization number clearly visible
  • Copy of your order confirmation or packing slip

Note: We recommend using a trackable shipping method as you’re responsible for the item until it reaches us.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: You’ll receive the item price minus any original shipping costs (unless return is due to our error)

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the new item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • We sent the wrong item
  • The item arrived damaged
  • The item was defective

In these cases, we’ll provide a prepaid return label or reimburse your reasonable return shipping costs.

International Returns

For riders outside the U.S.:

  • You’re responsible for any customs fees or taxes associated with the return
  • We cannot mark returns as “gifts” or undervalue items
  • Return shipping times may vary based on your location

Damaged or Incorrect Items?

If your components arrived damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll make it right with priority processing.

Still Have Questions?

Our Rider Support team speaks fluent cyclist and is happy to help:

Email: [email protected]
Mail: Cheap Cycle Saddle Store, 3629 Whitman Court, New Haven, US 06511

Now that the paperwork’s sorted… back to the important stuff – riding!
– The Cheap Cycle Saddle Crew